ANSWERS TO YOUR QUESTIONS
Shopping Information
WHAT SHIPPING METHODS ARE AVAILABLE?
The standard local shipping is done through LBC, AP Cargo, J&T Express etc. and the standard international shipping is done through DHL.
For bulk orders, air freight, sea freight, and truckload options are available, depending on the preference of the customer and the availability of the service in the customer’s area. If you wish to order in bulk, please contact us directly through the following contact details.
Landline: +63916 727 2727 or Email: honbu@ikak.net+63 916 727 2727
HOW LONG WILL IT TAKE TO GET MY PACKAGE?
Standard shipping durations apply. For LBC deliveries within Metro Manila, it can take 2 to 4 days for the order to arrive. For provincial LBC deliveries, the lead time is 5 to 7 days. For bulk orders within Luzon, air freight and truckload options are delivered between 2 to 4 days. For bulk orders to Visayas and Mindanao, air freight takes 2 to 4 days, and sea freight takes 7 to 14 days. For international orders, the estimated duration will differ depending on the customer’s country.
DO YOU SHIP INTERNATIONALLY?
Yes, we ship internationally. Our main delivery option for international orders is the DHL Door-to-Door service. We may also provide quotations for other options, depending on the preference of the customer. Please contact us for shipping quotations using different couriers.
WHEN DO OUT OF STOCK ITEMS BECOME AVAILABLE?
Out-of-stock items on the website. Please contact us at orders@ikak.net or +63916 727 2727 for stock inquiries. We will check our suppliers for the item’s availability.
Some items may be out of stock but tagged with “Contact Us for Orders”. This is because the said items are too large to be shipped through the standard couriers. Please contact us if you would like to order these items and we will provide you with a quotation.
Payment Information
WHAT PAYMENT METHODS ARE ACCEPTED?
Local: Metrobank – KYOKUSHIN KARATE-DO PHILIPPINES INC. (upper case)
International: OCBC bank Singapore – INTERNATIONAL KARATE ALLIANCE, KYOKUSHINRYU
Orders and Returns
HOW DO I PLACE AN ORDER?
Simply add the items you want to buy to your cart, check-out, and pay. It’s this easy to buy from the IKA Store website. You may choose to check-out as a guest or as a registered user. If you wish to order large items or in bulk, please contact us directly through orders@ikak.net/honbu@ikak.net or +63916 727 2727
DO I NEED AN ACCOUNT TO PLACE AN ORDER?
No, you don’t need an account to place an order. You may choose to check out as a guest. However, we recommend placing your orders with an account if you are a branch chief or certified IKA Member, you can save addresses, look back at past orders, and even earn rewards, and discounts.
WHO SHOULD I TO CONTACT IF I HAVE ANY QUERIES?
For inquiries, you may contact orders@ikak.net/honbu@ikak.net or +63916 727 2727. Honbu are also available to serve you. You may also contact us through our
facebook.com/InternationalKarateAllianceKyokushinRyu or facebook.com/kyokushinryuhonbu
HOW CAN I CANCEL OR CHANGE MY ORDER?
You may cancel or change your order as long as it hasn’t been shipped. Please contact us immediately with your NAME and ORDER NUMBER at orders@ikak.net/honbu@ikak.net or +63916 727 2727
HOW DO I TRACK MY ORDER?
Once you pay for your order, we will pack it and turn it over to our trusted partner couriers. We will provide you with a tracking number via e-mail once the package has been shipped.
CAN I RETURN AND EXCHANGE MY ORDERS?
If the item doesn’t fit or has any defects, you may return or exchange your order within 7 days of receiving it.
If you want to return and exchange any items from your order, contact us right away at orders@ikak.net/honbu@ikak.net or +63916 727 2727 and we’ll arrange the exchange. Please note that we will only accept returns within 7 days of the item’s delivery and arrival. Please also keep the original packaging of the item.
Address List
- 0025 M.Santos Extension St. L Sumulong Brgy San Jose, 1870. Antipolo City.
- +63 916 727 2727
- honbu@ikak.net
Links List
Ika KyokushinRyu official Karate Store.